A comparison of communication tone and responding across users and developers in two R mailing lists
Article [Accepted Manuscript]
Abstract(s)
The R programming language has an active community of both users and developers, which maintain mailing
lists to communicate. Given their differences in training and
stability, the effects of communication tone on responding may
differ across these two groups. We thus compared the prevalence
and characteristics of different tones in the R-help user and Rdevel developer mailing lists over a ten-year period as well as
their relation to replies. Our analyses indicate that developers
displayed marginally more positive and negative tones than
users. Moreover, developers seemed less influenced by tone when
choosing to reply to messages. Overall, our results suggest that
different tones may produce small differences in responding
across users and developers.
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