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dc.contributor.advisorLafrance, André A.
dc.contributor.authorCharbonneau, Sylvain
dc.subjectAccueil téléphonique
dc.subjectSystème de réponse vocale interactive (RVI)
dc.subjectInformatisation des organisations
dc.subjectTechnologies de communication
dc.subjectErgonomie des interfaces informatisées
dc.titleL'informatisation de l'accueil téléphonique
dc.typeThèse ou mémoire / Thesis or Dissertation de la communicationfré de Montréalfrîtrise / Master's Sc.
dcterms.descriptionMémoire numérisé par la Direction des bibliothèques de l'Université de Montré

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