Blind adults’ perspectives on technical problems and solutions when using technology

Abstract

This study investigated the technical difficulties and technical assistance that blind adults experienced when interacting with computers and computing applications. Methods: The study utilized surveys in French and English, delivered either online or as emailed Microsoft Word documents. The questions focused on the frequency, nature, and causes of issues. Results: Fifty-six people using sight substitution technology participated in the survey. Regarding types of problems experienced, 66% were solved without help from sighted people. Of those that were unsolvable without sighted help, differences were found between English-speaking Americans and French Canadians. French Canadian respondents mostly indicated usability issues (65%). Discussion and Conclusion: The findings indicate that the most cited technical problems related to upgrading or switching to new operating systems and inaccessible content.