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Permalink: http://hdl.handle.net/1866/21641

Blind adults’ perspectives on technical problems and solutions when using technology

Article [Version of Record]
Thumbnail
Jarry_2017-Blind Adults.pdf (369.8Kb)
Is part of
Journal of blindness innovation and research ; vol. 7, no. 1.
Publisher(s)
National Federation of the Blind
2017
Author(s)
Jarry, Anne
Chapdelaine, Claude
Kurniawan, Sri
Wittich, Walter
Affiliation
  • Université de Montréal. École d'optométrie
Keywords
  • Blind adults
  • Technology
  • Accessibility
  • Professional development
Abstract(s)
This study investigated the technical difficulties and technical assistance that blind adults experienced when interacting with computers and computing applications. Methods: The study utilized surveys in French and English, delivered either online or as emailed Microsoft Word documents. The questions focused on the frequency, nature, and causes of issues. Results: Fifty-six people using sight substitution technology participated in the survey. Regarding types of problems experienced, 66% were solved without help from sighted people. Of those that were unsolvable without sighted help, differences were found between English-speaking Americans and French Canadians. French Canadian respondents mostly indicated usability issues (65%). Discussion and Conclusion: The findings indicate that the most cited technical problems related to upgrading or switching to new operating systems and inaccessible content.
Other location(s)
https://doi.org/10.5241/7-130
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  • École d'optométrie – Travaux et publications [24]

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